Return of Goods Deemed Unsuitable by The Customer
We offer a full refund for the cost of goods or exchange for any item purchased online, subject to the following conditions:
- The garment is unworn
- The garment is unwashed
- The garment is in its original condition.
- All manufacturer’s & price tags must remain attached to the garment
- The garment is undamaged by yourself.
Customers wishing to return or exchange goods must use their enclosed returns form and notify our Customer Service Department by email (use ‘contact us’ link on this website or email firstname.lastname@example.org) within 14 Working Days of receipt of goods, stating their original order number & the item being returned or exchanged.
A returns form will be emailed to customers, which must be completed and returned with goods. We regret that returned goods cannot be accepted without this documentation.
Goods must be returned within 14 days of receipt, at the customer’s expense, to the address supplied on the returns form. It is the customer’s responsibility to package goods suitably and post via Royal Mail Special Delivery service. Goods are the customer’s responsibility until they reach us, therefore we recommend ensuring good have and adequate level of insurance cover.
Exchanges can only be offered subject to availability and will be sent once the original item arrives back to store. If an exchange cannot be offered the customer will be informed by email, a refund will be given for goods but not for delivery costs.
If more convenient, for exchanges only, customers may take online purchases to any Cliche store – see Stores link on this website for opening hours. Exchanges will be issued subject to production of order & payment documentation and providing goods are in their original condition as described above. Please phone store to check for size availability prior to your visit.
Refunds can only be credited to the Debit or Credit card used for purchase and will be issued within 30 working days of receipt of goods.
Goods received as gifts may be exchanged only for items of the same or higher value, provided that any cost difference and additional delivery charges are paid.
Please note that under Long Distance Selling Regulations, you have 7 working days from receipt of goods, in which to cancel your purchase. Items must be returned using the procedure detailed above, at the customer’s expense. Subject to goods being returned in their original condition, we will issue a full refund for goods only.
Return of Goods Deemed Faulty By The Customer
All goods returned to us as faulty, will be returned to the manufacturer for inspection.
If the goods are determined faulty by the manufacturer, then a full refund will be issued to the customer. Goods which are not deemed faulty by the manufacturer will be returned to the customer as soon as possible.
Please allow up to 21 working days for a decision to be made. In all cases the manufacturer’s decision is final.
This does not affect your statuatory rights.