Ordering

Order online via the shopping basket and proceed to checkout. Registered users will be required to enter their email address & password, if you have not shopped with us previously, please fill in the online registration form to create your own personal account.

How Can I Pay For Goods?

Payment is by PayPal, or Debit or Credit card only, with WorldPay a totally secure site operating to accepted industry standards (see privacy policy) used on a large number of websites. When you finalise your purchase you will be directed to the SagePay site. This is completely separate to the Cliché Fashion website & no card details are transmitted to or stored on the Cliché Fashion website.

What is Card Authentication?

To ensure faster dispatch of your purchase, we suggest that you use card authentication – Verified By Visa or Mastercard Secure. If you have not already created a password for your credit card on, you will be given the option to do so whilst on the Sage Pay payment site. A separate window will appear from your card issuer, allowing you to create a password which you can then use for all your online purchases on this & any other website now & in the future. This measure has been implemented by card issuers to prevent online fraud, protecting both yourself & websites taking card payments & is the online version of the PIN number used in shops (but will be a password rather than a 4 digit number). If your goods are purchased in this way & delivered to the address where your card is registered, then goods can be sent more quickly. If the delivery address is different to the cardholder’s billing address however we may still require verification of delivery address.

What Happens Once My Payment Has Gone Through?

Upon receipt of payment and address verification, customers will be sent an invoice number and receipt via email – it is important to retain this information as it will be required should you wish to return or exchange an item.

A separate SagePay (or PayPal if this is your chosen payment method) email will also be sent to your email address confirming payment, if you do not receive confirmation from World Pay or PayPal then your payment has not been processed; if this occurs then please call 01494 678887 for assistance. Please check your spam/junk folder, as sometimes this can be where they are directed.

In order to help prevent online fraud we also run routine security checks.

Customers may be emailed & asked to verify order details and may be asked to supply proof of address, where a separate delivery address has been given.

Should an item ordered be out of stock or subject to delay or price change, we will notify you by email, giving you the opportunity to reconfirmed or cancel your order. If we do not get a response within 48 hours, the remaining order will be processed and dispatched. We will not be held liable for any financial or consequential loss arising as a result of an incorrect price being displayed on our website.

How Long Will It Take For My Order To Reach Me?

Once cleared payment has been received, we endeavour to dispatch goods the same day received by 12.00h or the next working day once cleared payment has been received. All deliveries are sent via Royal Mail Special Delivery, a fully insured Next Day delivery service, which offers a secure, reliable and trackable service by 13.00h, all deliveries must be signed for. Please note that although goods are sent next working day, Cliche cannot be held responsible if the carrier fails to deliver next day.

We do not send orders on Bank Holidays; orders placed then get sent the next working day, Saturday and Sunday orders are sent out on the following Monday for delivery on Tuesday.

As all our items require signing for if you prefer to specify a date for your item to reach you then please contact us after purchase upon 01494 67888